The Palms Hotel Key West, Key West ➤ Reviews, Rooms & Prices 2024

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About the Hotel

820 White St, Key West, Florida, United States of America, 33040

The Palms Hotel, established in 1993, has undergone multiple name changes since its original construction as two separate homes in Key West. With a Victorian charm, this guesthouse emphasizes a peaceful atmosphere, making it a favored spot for relaxation. It is situated within a 15-minute walk of notable attractions, including Duval Street and the Ernest Hemingway Home and Museum. The hotel also accommodates pet owners with designated pet-friendly rooms.

Location

Located in a residential neighborhood, The Palms Hotel is approximately 6 miles from Key West International Airport. Daily shuttle services connect guests to Miami and Fort Lauderdale airports. Attractions such as the Mel Fisher Maritime Museum and Florida Keys Eco-Discovery Center are easily accessible, enhancing the stay for those interested in local history and culture.

Rooms

The hotel features 32 air-conditioned rooms equipped with refrigerators and flat-screen televisions. Most accommodations have their own bathrooms, except for a specific room with two queen beds that has a bathroom located across the hallway. Some rooms come with kitchenettes and seating areas, allowing for convenience during extended stays. A limited number of pet-friendly rooms are available, accommodating individual pets up to 40 pounds in designated spaces.

Eat & Drink

A complimentary continental breakfast is offered daily, featuring pastries, juices, and fresh fruit. For dining options, the on-site Second Street Grill serves Pacific Rim favorites. Guests may enjoy drinks at the poolside bar, available Thursday to Saturday, which features a Happy Hour. Additionally, nearby patio dining options welcome guests with pets to dine al fresco.

Leisure & Business

The hotel boasts a heated outdoor pool with garden views, accessible from 8 AM to 10 PM, as well as bicycle rentals for exploring the area. A business center is available on-site, and the concierge team can assist with booking local activities and excursions. The picnic area includes a complimentary gas grill, encouraging casual dining experiences.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Queen Room

Max:

4 persons

20 m²

Bed options:

2 King Size Beds

Shower

Coffee machine

room details

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Cottage

Max:

4 persons

37 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Queen Room

Max:

2 persons

16 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Getting around

A list of all available modes of transport

City Center

Key West3300 ft

Airports

Key West International (EYW) 3.2 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Charming Rooms!

The room I stayed in was absolutely adorable, featuring elegant décor that made my experience feel special.view full review

Lovely Pool Area

The pool was a delightful retreat, with a warm temperature and a relaxing ambiance that enhanced my stay.view full review

Delicious Breakfast!

The breakfast included each morning was wonderful, with a variety of tasty options that fueled my day.view full review

Well-Maintained Grounds

The outside of the hotel was gorgeous, creating a beautiful atmosphere that I loved to relax in throughout my stay.view full review

General

No smoking on site
Wi-Fi
No parking
Safe deposit box
Concierge desk
Pets allowed
24-hour security
Baggage storage
Vending machines
Smoke detectors
Fire extinguishers
Key access

Sports & Fitness

Golf course

Guest Parking

Cookware/ Kitchen utensils

Services

Room service
Housekeeping
Tours/Ticket assistance
Welcome drink
Happy hour

Dining

Poolside snack bar
Picnic area/ Tables

Business

Fax/Photocopying

Children

Cribs

Spa & Leisure

Heated swimming pool
Outdoor swimming pool
Beach umbrellas
Sun loungers
Garden area
BBQ facilities

Room features

Air conditioning
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Dining table

Bathroom

Free toiletries

Self-catering

Cookware/ Kitchen utensils

Media

Flat-screen TV

Location

820 White St, Key West, Florida, United States of America, 33040

Map view

820 White St, Key West, Florida, United States of America, 33040

City landmarks

Museums

The Ernest Hemingway Home and Museum

4000 ft

Duval Street

4200 ft

Square

Mallory Square

1.3 mi

Museums

Truman Little White House

1.3 mi

cnr South & Whitehead Sts

Southernmost Point

1.0 mi

Nature reserve

Key West Butterfly and Nature Conservatory

1.0 mi

Truman Waterfront On The Western Edge of Key West

USCGC Ingham Maritime Museum

1.3 mi

Monuments and Landmarks

Southernmost Point of the Continental US

1.1 mi

Garden

Nancy Forrester's Secret Garden

3400 ft

Museums

Key West Shipwreck Treasure Museum

1.3 mi

Events

San Carlos Institute

4500 ft

511 Caroline St

Curry Mansion

1.0 mi

Aquarium

Key West Aquarium

1.3 mi

Church

Saint Mary Star of the Sea

2900 ft

Gallery

The Studios of Key West

3500 ft

South Street Corner of South and Whithead Streets

Statue Of Bishop Albert Kee

2900 ft

Museums

Ripley's Believe It or Not

1.2 mi

938 Whitehead St

Key West Lighthouse and Keeper's Quarters Museum

4400 ft

1100 Simonton St

Historic E. H. Gato Building

3000 ft

Museums

Mel Fisher Maritime Heritage Museum

1.2 mi

1707 White St

Key West AIDS Memorial

4300 ft

Museums

Tennessee Williams Key West Exhibit

3100 ft

Gallery

Wyland Galleries

3200 ft

490 Whitehead St

US 1 Mile Marker 0

4300 ft

Garden

West Martello Tower

1.0 mi

Church

Saint Paul's Episcopal Church of Key West

4300 ft

Garden

Audubon House and Tropical Gardens

1.2 mi

Nearby

Cemetery

Key West Cemetery

1700 ft

Mallory Square

Wreckers Sloop Mary

800 ft

Museums

Key West Firehouse Museum

1800 ft

Restaurants

Pescado

500 ft

1127 Truman Ave Truman & White Chevron

Jose's #2 Latin Food

1000 ft

1101 Truman Ave

Pierogi Polish Market

800 ft

1008 White St

O.J. Dave's Lemonade and Smoothies

800 ft

Mallory Square

5 Brothers Grocery & Sandwich Shop

2000 ft

930 Southard St

Dairy Queen

2000 ft

1207 United St

Harpoon Harry's

3900 ft

832 Caroline Street

Reviews and Ratings

Feedback from previous guests about their experience.

72%

liked the hotel and would stay again

central location

friendly staff

small rooms

limited dining options

7.2/10

Very good

Rooms

7.0

Location

8.0

Service

8.1

Dining

6.6

Steven

United Kingdom, May 2024

8.2/10

The hotel's location is brilliantly close to Key West's main attractions with a short walk to Duval Street. The rooms are colorful and bright, but the breakfast is very basic. The service is perfect, with a charming building and cheerful staff. The dining experience is awesome but in a bit of a small area. Overall, a great value for a Key West stay.

Rooms

7.0

The rooms were colorful and bright, but the breakfast was very basic.

Service

9.0

The service was perfect, with cheerful and helpful staff.

Location

9.0

The location is brilliant, just a short walk to Duval Street and the center of town.

Dining

8.0

The dining was awesome and very convenient.

Facilities

8.0

The facilities were in good condition and enjoyable.

Bob

United Kingdom, February 2024

5.0/10

The hotel room was a bit small, with no additional seating apart from the bed, and the kitchenette was not as expected. The shower stall was really tiny, and the lack of an elevator to the second floor was inconvenient. Additionally, the noise from neighboring rooms was noticeable, especially at night.

Rooms

5.0

The room provided was not what I expected, and it was a bit cramped. The small shower stall and lack of an elevator were downside. The noise from neighboring rooms was a point of concern. The sloping roof design added to the inconvenience at times.

Service

6.0

The service was helpful when needed, but there was no standout service that exceeded expectations. The staff was accommodating but not overly welcoming. The lobby hours were limited, closing early and opening late.

Location

7.0

The hotel was centrally located for our activities and events, which was convenient. It was a short walk to Duval Street. However, the cluttered appearance of the neighborhood and room interiors took away from the overall impression. The tiki bar lacked some essentials.

Dining

5.0

The dining options were lacking considering the high room rate. The quality of the food was not up to par, and the start time of the meals was not ideal.

Facilities

5.0

The hotel facilities such as the tiki bar were not up to expectations. The lack of essential amenities affected the overall experience.

central location

small rooms

Ian

United States of America, February 2024

8.4/10

My stay at the hotel was delightful. The rooms had all the amenities one could need, were a good size, and very comfortable, blending perfectly with the historic building. I appreciated the plenty of drawer and storage space to unpack, making me feel right at home. Although the price was slightly high, the value for money was worth it.

Rooms

9.0

The rooms provided a cozy and comfortable stay, complete with all necessary amenities.

Service

9.0

The service was exceptional throughout my stay. From getting our luggage to the room with amazing efficiency to constantly ensuring our comfort, the staff went above and beyond. The friendly service extended to every interaction, including the poolside breakfast bar experience.

Location

8.0

The hotel's location in a quiet residential area surrounded by charming homes was a real gem. While not right in the heart of Key West, it was still within walking distance to all the main attractions, offering a peaceful retreat close to the action. The affordable $15 bike rental made exploring the area easy and convenient.

Dining

7.0

The dining experience was mostly good, especially the breakfast by the poolside which created a relaxed and enjoyable atmosphere.

Facilities

9.0

The hotel's facilities were top-notch. Everything from the pool area to the common areas was well-maintained and added to the overall positive experience of the stay.

Sally

United Kingdom, August 2023

7.8/10

The hotel is not bad, within walking distance of key areas, with nice rooms and a swimming pool. The location is great, close to everything but away from noise and traffic. The rooms may need some updates but are clean, big, and comfy. The service was helpful and friendly for the most part but had some rude moments. The dining experience was simple but tasty, offering something for everyone. The breakfast was good with options from cereal to boiled eggs and sausages.

Rooms

7.0

The rooms were clean, big, and comfy but could use some updates.

Service

7.0

The service was helpful and friendly, with some rude instances.

Location

9.0

The location is powerful close to everything, including Duval Street, dog park, and more, perfect for exploring Key West.

Dining

8.0

The dining experience was simple but tasty, catering to everyone.

Facilities

8.0

The hotel offers nice rooms and a swimming pool.

clean

old rooms

David

United States of America, July 2023

7.2/10

I had a mixed experience at this hotel. The rooms were freshly painted and flawlessly clean, but the walls were so thin that I could hear everything from the next-door room, and the air conditioning was outdated and ridiculously noisy. The location was good for accessing activities on the island, but it was a bit noisy being right beside the bar and ice machine. The service was super friendly, but the request to send credit card details via personal email was a bit concerning. The dining experience was enjoyable with a good variety, and the facilities were decent.

Rooms

6.0

The rooms were freshly painted and flawlessly clean, but the thin walls and noisy air conditioning were major drawbacks.

Service

7.0

The service was super friendly, with convenient parking, but requesting personal information via personal email was unsettling.

Location

8.0

The location was good for reaching the activities on the island, and being close to Old Town made it convenient for exploring.

Dining

8.0

I enjoyed the breakfast choices available, especially since they accommodated my kids.

Facilities

7.0

The hotel offered the necessary facilities for a comfortable stay, although some areas like the air conditioning could use an upgrade.

John

United States of America, May 2023

7.2/10

The hotel room was tiny for the price and too small for four people sharing, but it was clean and provided a kitchen. The room was colorful and bright, although it only had one nightstand, leading to items being placed on the floor.

Rooms

7.0

The room was clean and colorful, offering a kitchen, but felt cramped for four people sharing. The lack of ample storage with only one nightstand was a downside.

Service

9.0

The service was amazing, with a very nice breakfast host who communicated well. Although not very talkative, they were helpful and accommodating.

Location

6.0

The location was perfect for easy access to the main attractions on foot, but the room had some issues with darkness from the furniture mismatch, bugs, and heat intrusion through gaps in the door.

Dining

7.0

The dining experience was nice at the pool bar, although service was slow. The variety could be improved, but the convenience was appreciated.

Facilities

7.0

The hotel offered nice dining options at the pool bar, but service was a bit slow. The facilities would benefit from increased variety in the menu.

clean

cramped rooms

Austin

United Kingdom, May 2023

6.4/10

My stay at the hotel was a bit mixed. The location was good in a quiet residential area, but the rooms were tiny and not very comfortable for taller guests. The service was incredibly nice, and the hotel staff were friendly and accommodating. However, the dining options were truly appalling, and the breakfast was not worth waiting around for.

Rooms

6.0

The room I stayed in had two queen-sized beds, but it felt quite cramped, especially being in the roof area. It was bright but not very comfortable for taller individuals.

Service

9.0

The service at the hotel was top-notch. The staff was incredibly friendly, helpful, and accommodating.

Location

8.0

The hotel is located in a quiet residential area surrounded by charming homes. While it's a bit overpriced, it's a short walk from the main activity areas like Duval Street.

Dining

5.0

The dining experience was a letdown. The breakfast options were minimal, and the food quality was not great. I couldn't wait to check out and find better dining elsewhere.

Facilities

5.0

The hotel facilities were basic and did not stand out.

William

United Kingdom, April 2023

8.4/10

I had a wonderful stay at the hotel. The rooms were clean and comfortable, and the pool bar right down the stairs was a great convenience. The service was exceptionally friendly and helpful. The location was excellent, close to Duval Street, but away from the noise. The dining options were limited but satisfactory. Overall, a great value for the money.

Rooms

9.0

The room was very roomy and comfortable.

Service

9.0

The service was super friendly and helpful.

Location

9.0

The location is excellent; you can walk to Duval Street, which is the main attraction for pubs and restaurants.

Dining

7.0

The dining options were limited but sufficient.