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The Palms Hotel Key West, Key West
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Key details
About the Hotel
820 White St,
Key West,
Florida,
United States of America,
33040,
Florida
The Palms Hotel is a 3-star Key West hotel featuring individual pet-friendly rooms and a heated swimming pool. Guests can enjoy complimentary continental breakfast and bicycle rentals for exploring the area.
Rooms & Amenities
The Palms Hotel offers 32 air-conditioned rooms with refrigerators and flat-screen televisions. Most designated rooms accommodate pets up to 40 pounds, with a few that can handle up to 75 pounds. Additionally, each room has its own bathroom, with the exception of one room with two queen beds that is shared.
Dining & Nearby Options
The daily continental breakfast includes pastries, juices, and fresh fruit. Guests can unwind at the pool bar, which serves drinks from Thursday to Saturday, featuring a Happy Hour from 3 PM to 5 PM. Nearby dining options include Mo's Restaurant and Cafe Sole, within walking distance from the hotel.
Leisure & Local Attractions
Leisure amenities at The Palms Hotel include a heated outdoor pool and bicycles available for rent at $18 per day. Guests can explore local attractions such as the Ernest Hemingway Home and Museum and Duval Street, located within a 15-minute walk. The hotel maintains an atmosphere of peace and quiet, especially during late night hours.
Services & Accessibility
Additional hotel features include limited free parking and daily door-to-airport shuttle service to Miami and Fort Lauderdale airports. A business center and concierge services are available for guest convenience. The front office operates daily from 8:30 AM to 10 PM.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Baggage storage
24-hour services
24-hour security
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
Concierge desk
Pets allowed
24-hour security
Baggage storage
Vending machines
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Golf course
Guest Parking
Cookware/ Kitchen utensils
Services
Room service
Housekeeping
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
Poolside snack bar
Picnic area/ Tables
Business
Fax/Photocopying
Children
Cribs
Spa & Leisure
Heated swimming pool
Outdoor swimming pool
Beach umbrellas
Sun loungers
Garden area
BBQ facilities
Room features
Air conditioning
Sitting area
Patio
Garden furniture
Tea and coffee facilities
Dining table
Bathroom
Free toiletries
Self-catering
Cookware/ Kitchen utensils
Media
Flat-screen TV
Show more
Location
820 White St,
Key West,
Florida,
United States of America,
33040,
Florida
Map view
820 White St,
Key West,
Florida,
United States of America,
33040,
Florida
City landmarks
Museums
The Ernest Hemingway Home and Museum
4000 ft
Duval Street
Duval Street
4200 ft
Square
Mallory Square
1.3
mi
Museums
Truman Little White House
1.3
mi
cnr South & Whitehead Sts
Southernmost Point
1.0
mi
Nature reserve
Key West Butterfly and Nature Conservatory
1.0
mi
Truman Waterfront On The Western Edge of Key West
USCGC Ingham Maritime Museum
1.3
mi
Monuments and Landmarks
Southernmost Point of the Continental US
1.1
mi
Garden
Nancy Forrester's Secret Garden
3400 ft
Museums
Key West Shipwreck Treasure Museum
1.3
mi
Events
San Carlos Institute
4500 ft
511 Caroline St
Curry Mansion
1.0
mi
Aquarium
Key West Aquarium
1.3
mi
Church
Saint Mary Star of the Sea
2900 ft
Gallery
The Studios of Key West
3500 ft
South Street Corner of South and Whithead Streets
Statue Of Bishop Albert Kee
2900 ft
Museums
Ripley's Believe It or Not
1.2
mi
938 Whitehead St
Key West Lighthouse and Keeper's Quarters Museum
4400 ft
1100 Simonton St
Historic E. H. Gato Building
3000 ft
Museums
Mel Fisher Maritime Heritage Museum
1.2
mi
1707 White St
Key West AIDS Memorial
4300 ft
Museums
Tennessee Williams Key West Exhibit
3100 ft
Gallery
Wyland Galleries
3200 ft
490 Whitehead St
US 1 Mile Marker 0
4300 ft
Garden
West Martello Tower
1.0
mi
Church
Saint Paul's Episcopal Church of Key West
4300 ft
Garden
Audubon House and Tropical Gardens
1.2
mi
Nearby
Cemetery
Key West Cemetery
1700 ft
Mallory Square
Wreckers Sloop Mary
800 ft
Museums
Key West Firehouse Museum
1800 ft
Restaurants
Pescado
500 ft
1127 Truman Ave Truman & White Chevron
Jose's #2 Latin Food
1000 ft
1101 Truman Ave
Pierogi Polish Market
800 ft
1008 White St
O.J. Dave's Lemonade and Smoothies
800 ft
Mallory Square
5 Brothers Grocery & Sandwich Shop
2000 ft
930 Southard St
Dairy Queen
2000 ft
1207 United St
Harpoon Harry's
3900 ft
832 Caroline Street
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
central location
friendly staff
small rooms
limited dining options
7.2/10
Very good
Rooms
7.0
Location
8.0
Service
8.1
Dining
6.6
Guest reviews
7.2/10
based on 8 reviews
8.2
8.2/10 based on 2399 reviews
Steven
United Kingdom,
May
2024
8.2/10
The hotel's location is brilliantly close to Key West's main attractions with a short walk to Duval Street. The rooms are colorful and bright, but the breakfast is very basic. The service is perfect, with a charming building and cheerful staff. The dining experience is awesome but in a bit of a small area. Overall, a great value for a Key West stay.
Rooms
7.0
The rooms were colorful and bright, but the breakfast was very basic.
Service
9.0
The service was perfect, with cheerful and helpful staff.
Location
9.0
The location is brilliant, just a short walk to Duval Street and the center of town.
Dining
8.0
The dining was awesome and very convenient.
Facilities
8.0
The facilities were in good condition and enjoyable.
Bob
United Kingdom,
February
2024
5.0/10
The hotel room was a bit small, with no additional seating apart from the bed, and the kitchenette was not as expected. The shower stall was really tiny, and the lack of an elevator to the second floor was inconvenient. Additionally, the noise from neighboring rooms was noticeable, especially at night.
Rooms
5.0
The room provided was not what I expected, and it was a bit cramped. The small shower stall and lack of an elevator were downside. The noise from neighboring rooms was a point of concern. The sloping roof design added to the inconvenience at times.
Service
6.0
The service was helpful when needed, but there was no standout service that exceeded expectations. The staff was accommodating but not overly welcoming. The lobby hours were limited, closing early and opening late.
Location
7.0
The hotel was centrally located for our activities and events, which was convenient. It was a short walk to Duval Street. However, the cluttered appearance of the neighborhood and room interiors took away from the overall impression. The tiki bar lacked some essentials.
Dining
5.0
The dining options were lacking considering the high room rate. The quality of the food was not up to par, and the start time of the meals was not ideal.
Facilities
5.0
The hotel facilities such as the tiki bar were not up to expectations. The lack of essential amenities affected the overall experience.
central location
small rooms
Ian
United States of America,
February
2024
8.4/10
My stay at the hotel was delightful. The rooms had all the amenities one could need, were a good size, and very comfortable, blending perfectly with the historic building. I appreciated the plenty of drawer and storage space to unpack, making me feel right at home. Although the price was slightly high, the value for money was worth it.
Rooms
9.0
The rooms provided a cozy and comfortable stay, complete with all necessary amenities.
Service
9.0
The service was exceptional throughout my stay. From getting our luggage to the room with amazing efficiency to constantly ensuring our comfort, the staff went above and beyond. The friendly service extended to every interaction, including the poolside breakfast bar experience.
Location
8.0
The hotel's location in a quiet residential area surrounded by charming homes was a real gem. While not right in the heart of Key West, it was still within walking distance to all the main attractions, offering a peaceful retreat close to the action. The affordable $15 bike rental made exploring the area easy and convenient.
Dining
7.0
The dining experience was mostly good, especially the breakfast by the poolside which created a relaxed and enjoyable atmosphere.
Facilities
9.0
The hotel's facilities were top-notch. Everything from the pool area to the common areas was well-maintained and added to the overall positive experience of the stay.
Sally
United Kingdom,
August
2023
7.8/10
The hotel is not bad, within walking distance of key areas, with nice rooms and a swimming pool. The location is great, close to everything but away from noise and traffic. The rooms may need some updates but are clean, big, and comfy. The service was helpful and friendly for the most part but had some rude moments. The dining experience was simple but tasty, offering something for everyone. The breakfast was good with options from cereal to boiled eggs and sausages.
Rooms
7.0
The rooms were clean, big, and comfy but could use some updates.
Service
7.0
The service was helpful and friendly, with some rude instances.
Location
9.0
The location is powerful close to everything, including Duval Street, dog park, and more, perfect for exploring Key West.
Dining
8.0
The dining experience was simple but tasty, catering to everyone.
Facilities
8.0
The hotel offers nice rooms and a swimming pool.
clean
old rooms
David
United States of America,
July
2023
7.2/10
I had a mixed experience at this hotel. The rooms were freshly painted and flawlessly clean, but the walls were so thin that I could hear everything from the next-door room, and the air conditioning was outdated and ridiculously noisy. The location was good for accessing activities on the island, but it was a bit noisy being right beside the bar and ice machine. The service was super friendly, but the request to send credit card details via personal email was a bit concerning. The dining experience was enjoyable with a good variety, and the facilities were decent.
Rooms
6.0
The rooms were freshly painted and flawlessly clean, but the thin walls and noisy air conditioning were major drawbacks.
Service
7.0
The service was super friendly, with convenient parking, but requesting personal information via personal email was unsettling.
Location
8.0
The location was good for reaching the activities on the island, and being close to Old Town made it convenient for exploring.
Dining
8.0
I enjoyed the breakfast choices available, especially since they accommodated my kids.
Facilities
7.0
The hotel offered the necessary facilities for a comfortable stay, although some areas like the air conditioning could use an upgrade.
John
United States of America,
May
2023
7.2/10
The hotel room was tiny for the price and too small for four people sharing, but it was clean and provided a kitchen. The room was colorful and bright, although it only had one nightstand, leading to items being placed on the floor.
Rooms
7.0
The room was clean and colorful, offering a kitchen, but felt cramped for four people sharing. The lack of ample storage with only one nightstand was a downside.
Service
9.0
The service was amazing, with a very nice breakfast host who communicated well. Although not very talkative, they were helpful and accommodating.
Location
6.0
The location was perfect for easy access to the main attractions on foot, but the room had some issues with darkness from the furniture mismatch, bugs, and heat intrusion through gaps in the door.
Dining
7.0
The dining experience was nice at the pool bar, although service was slow. The variety could be improved, but the convenience was appreciated.
Facilities
7.0
The hotel offered nice dining options at the pool bar, but service was a bit slow. The facilities would benefit from increased variety in the menu.
clean
cramped rooms
Austin
United Kingdom,
May
2023
6.4/10
My stay at the hotel was a bit mixed. The location was good in a quiet residential area, but the rooms were tiny and not very comfortable for taller guests. The service was incredibly nice, and the hotel staff were friendly and accommodating. However, the dining options were truly appalling, and the breakfast was not worth waiting around for.
Rooms
6.0
The room I stayed in had two queen-sized beds, but it felt quite cramped, especially being in the roof area. It was bright but not very comfortable for taller individuals.
Service
9.0
The service at the hotel was top-notch. The staff was incredibly friendly, helpful, and accommodating.
Location
8.0
The hotel is located in a quiet residential area surrounded by charming homes. While it's a bit overpriced, it's a short walk from the main activity areas like Duval Street.
Dining
5.0
The dining experience was a letdown. The breakfast options were minimal, and the food quality was not great. I couldn't wait to check out and find better dining elsewhere.
Facilities
5.0
The hotel facilities were basic and did not stand out.
William
United Kingdom,
April
2023
8.4/10
I had a wonderful stay at the hotel. The rooms were clean and comfortable, and the pool bar right down the stairs was a great convenience. The service was exceptionally friendly and helpful. The location was excellent, close to Duval Street, but away from the noise. The dining options were limited but satisfactory. Overall, a great value for the money.
Rooms
9.0
The room was very roomy and comfortable.
Service
9.0
The service was super friendly and helpful.
Location
9.0
The location is excellent; you can walk to Duval Street, which is the main attraction for pubs and restaurants.
Dining
7.0
The dining options were limited but sufficient.
Facilities
8.0
The facilities were great, especially the pool bar.
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